W96 Privacy Policy – How We Keep Your Information Safe

Certain information is collected when you register and use w96's services. This data falls into two categories: information you provide directly, and information collected automatically.

Information Provided Directly by You: Information you provide at registration — your name, date of birth, mobile number, email address, and mobile banking number — as well as a copy of your ID for KYC verification.

Automatically Collected Information: Logs of browser type, IP address, device information, usage time, and time spent on the site. These are necessary for maintaining site security and improving performance.

For financial data, only transaction records and mobile banking numbers are stored. Full bank account or card numbers are never saved on w96's servers.

Collected data is used solely for the following purposes:

• Creating and managing your account, and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving issues.
• Keeping you informed about promotional offers and bonuses, with your consent.
• Fulfilling legal obligations.
• Improving platform performance and enhancing the user experience.

W96 never shares your information with third parties for advertising purposes. If you'd prefer not to receive promotional messages, you can opt out at any time by contacting Support.

Keeping your information private is our priority. However, data may be shared in the following limited circumstances:

• Payment Providers: Only the minimum information required for payment processing via Mobile Pay, Nagad, Rocket, and similar services is shared.
• Technology Partners: Technology companies that support the operation of w96's platform, all bound by strict confidentiality agreements.
• Legal Authorities: Data may be disclosed in response to a valid court order or a lawful request from a government authority.
• Fraud Prevention: Limited information may be shared with fraud prevention networks within the gaming industry.

W96 uses cookies and similar technologies on its site. Cookies are small files stored in your browser that help improve site functionality.

Essential Cookies: Required for login sessions, security verification, and core site functionality. The site cannot operate properly without these.

Analytics Cookies: We collect data on which pages are visited most and where users encounter issues, so we can improve the experience. These can be turned off.

Preference Cookies: Used to save your language preference and display settings for your convenience.

You can manage cookies through your browser settings. However, disabling essential cookies may cause parts of the site to not function properly.

W96 uses industry-standard security measures to protect your data. We understand how damaging a data breach can be to user trust, and we make no compromises on this.

• TLS 1.3 encryption is used for all data transfers.
• Sensitive data stored on servers is encrypted with AES-256.
• Regular security audits and penetration testing.
• Data access is limited to select staff, with a role-based permissions system in place.
• 24/7 security monitoring and anomaly detection.
• A data backup system that minimizes the risk of data loss.

In the event of a data breach, affected users will be notified as quickly as possible and necessary protective measures will be taken. That said, no one can guarantee 100% security on the internet — so keep your password strong and never share it with anyone.

Your data is not stored indefinitely. Separate retention periods apply to different types of information:

• Account Information: For as long as the account remains active, and up to 5 years after closure.
• Financial Transaction Records: Retained for up to 7 years as required by law.
• KYC Documents: Up to 5 years, in accordance with regulatory requirements.
• Session logs: Typically deleted automatically after 90 days.
• Marketing Preferences: Until you withdraw your consent.

As a w96 user, you have the following rights, all of which w96 respects:

• Right to Be Informed: You can ask to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data where no legal obligation requires it to be retained.
• Right to Restrict Processing: You can request that your data be restricted from use for specific purposes.
• Right to Portability: You can request a copy of your personal data.
• Right to Object: You may object to certain types of data processing.

To exercise any of these rights, contact the w96 Support team. All requests will be responded to within 30 days of receipt.

W96 strictly prohibits use of the platform by anyone under the age of 18. We do not collect data from minors, and this practice is never compromised.

Age is verified at the point of registration. If a minor's account is identified, it will be closed immediately and all associated data will be deleted.

W96 may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, the introduction of new services, or security improvements.

For significant changes, advance notice will be sent to your registered email or via SMS. The "Last Updated" date at the top of the page always reflects the latest version. Continued use of w96 after any changes are made will be considered acceptance of the updated policy.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact w96.

• Live Chat: Click the live chat icon at the bottom right of the site. You can chat in Bangla.
• Email: privacy@w96.bet – for detailed data-related requests.
• Help Center: Answers to common questions are available in the Help Center.

General inquiries are responded to within 24 hours, and formal data-related requests within 30 days.