W96 Responsible Gaming – A Complete Guide to Betting Safely

W96 believes gaming should be about entertainment – not stress. Our Responsible Gaming tools and guidance help you stay in control at all times.

Your Well-Being Is Our Priority

18+ Only

Set a Deposit Limit

Self-Exclusion

24/7 Support

What Does Responsible Gaming Mean?

Betting and gaming aren't harmful by nature. Millions of people in Bangladesh bet on cricket matches for the thrill, buy lottery tickets, or spend time at the Live Casino — all as a lighthearted, enjoyable experience. Problems only arise when it starts to spiral out of control.

Responsible gaming means staying informed – knowing how much time and money you can afford to spend, keeping within those limits, and taking a break when you need one. w96 provides a range of tools and features to make that easier.

Responsible Gaming at w96 goes beyond a few buttons – it's part of our culture. Our customer service team is trained to provide the right support to anyone who needs it. We want you to stay happy, healthy, and with w96 for the long term.

Keep in mind: Chasing losses never solves anything. The moment that thought crosses your mind is the biggest warning sign of all.

W96's Commitment

W96 is more than a betting platform – we're committed to building a responsible digital community in Bangladesh. To that end, we make the following commitments:

First, minors are never permitted on w96 – age verification is strictly enforced. Second, any user can set limits on their account or take a break whenever they choose, no questions asked. Third, no w96 advertisement or promotion is directed at minors.

When w96 detects early signs of gaming addiction, the system will automatically offer help to that user. For us, addiction is a health issue — not a moral failing.

If you feel your gaming is getting out of control, please reach out to our support team today. We won't judge – we're here to help.

Active tool users

Average response time (minutes)

Trained Support Agents

Years of Promoting Responsible Gaming

W96's Responsible Gaming Tools

These tools are completely free and available to use at any time

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, the system will automatically block any new deposits.

Takes effect immediately

Session Time Limit

Set a limit on how long you play in one sitting. Once the time is up, the system will automatically log you out.

Auto Logout

Self-Exclusion

Suspend your account for a set period or permanently. Choose a duration from 7 days up to 5 years. Login will be completely disabled throughout this time.

A Permanent Option Is Also Available

Reality Check Reminder

A popup will appear every 30, 60, or 90 minutes showing how long you've been playing and how much you've won or lost.

Raising Awareness

Cooling-Off Period

Take a temporary break of 24 hours, 7 days, or 30 days. Promotional emails will also be paused during this period.

Stress-Free Break

Loss Limit

Set a maximum loss limit per day or per week. Once you hit that limit, no further betting will be allowed for that period.

Financial Protection

Check Yourself

Answer the questions below honestly. This isn't a test – it's simply a chance to understand where you stand.

Self-Assessment Questionnaire

If you answer "yes" to any of the questions below, take a moment to pause and reflect.

Are you spending beyond your budget and feeling regret afterward?

Are you placing bigger bets to try to "win back" what you've lost?

Are you hiding your gaming habits from family or friends?

Do you feel restless or irritable when you're not betting?

Is gaming taking up more of your time than family, work, or studies?

Have you borrowed money to fund your gaming, or considered doing so?

If you answered yes to even one: This isn't a weakness – it's an early sign of a health concern. Contact w96 support or activate Self-Exclusion. If needed, seek professional help – there's no shame in it.

You've read through these questions — that's already the first step. If any answer gives you pause, talk to w96 support. We're here to help, without judgment. We've got your back.

How to Activate the Tools

Set your own limits in just a few minutes

Go to the Profile Menu

Click on your name in the top right corner and look for the "Responsible Gaming" section.

Choose the Tool You Need

Select whichever you need – Deposit Limit, Session Limit, Loss Limit, or Self-Exclusion.

Set Your Limits

Set your amount or time and hit "Confirm". Deposit limits take effect immediately.

Get help from support

If you get stuck at any step, reach out via live chat in Bengali — support is available 24/7.

Budget Planning Guidelines

Simple Rules Responsible Gamers Follow

Only Play With Money You Can Afford to Lose

After covering your monthly household expenses, rent, and your children's education — only use what's left over for betting. Never touch your core savings.

Set your monthly budget in advance

Before the month begins, decide the maximum amount you're willing to spend on gaming. Set that amount as your deposit limit on w96.

Treat Wins as a Bonus

Play for fun, not to chase wins. A win is a bonus — a loss is the cost of entertainment. That mindset is what keeps gaming healthy.

Track Your Time

Use your phone's timer or w96's session limit feature. It's best to avoid playing for more than 1 hour at a stretch.

Don't Play When You're Angry or Upset

Decisions made when you're emotionally overwhelmed rarely turn out well. Make sure you're in a calm headspace before you play.

Early warning signs

If you notice these signs, don't wait — get help now

Overspending

You're spending more than your set amount every day or every week.

Excessive Time Spent

You've been playing for hours and can't seem to stop.

Hiding the habit

Hiding your gaming habits from family.

Chasing Losses

Repeatedly trying to win back money you've lost.

Emotional Distress

Feeling angry, anxious, or low when you're not playing.

Relationship Problems

Gaming causing strain in your relationships with family or friends.

FAQ

Responsible Gaming & Platform FAQs

w96 currently supports deposits via four major mobile banking services in Bangladesh. Mobile Pay is the most widely used, followed by Nagad, Rocket (Dutch-Bangla Bank), and Upay. Instant deposits are available through all four. Your balance is typically updated immediately after the transfer is complete. Each method has its own minimum and maximum limits, which are detailed on the payments page. Bank transfers and international card options may also be introduced in the future — keep an eye on the payments page for updates.

Yes, different members of the same household can each open their own account — provided each person uses their own ID, a separate mobile number, and a separate payment method. Multiple accounts belonging to different individuals can be managed from the same device, but one person holding multiple accounts is strictly prohibited. For example, a husband and wife can both have accounts if they each have a separate NID and mobile number. If someone attempts to open a second account, it will be closed and the balance may be forfeited.

Stay safe and enjoy

Use w96's responsible gaming tools and play with peace of mind. Fun is always the goal.